Products

Returns

 

returns/exchanges

We hope you enjoy shopping with us, however, if you are unsatisfied with your purchase, please email us within 7 days of receipt. You may return them for store credit. We will not be able to accept requests for returns if after 7 days. 
We gladly accept returns within 4 weeks of receipt.
Eg. If you receive an order on 17th March (Monday), the item must be sent back in its original condition to us by 7th April (Monday). 
We do not charge restocking fees but please note that buyers are responsible for return shipping fees and only store credit will be issued for any returned item(s).
For orders that are returned late (i.e after four weeks), Just Cavallor reserves the right to reject the item or issue partial store credit (70%).
Please email us at info@justcavallor.com  with your order details and we will provide the return address. This is to ensure that we will take note of your return.
The following should be included in all returned packages:

Just Cavallor Returns
Order# ___________
Name:
Email:
Reason:
 
Online orders may be returned/exchanged in any of our Just Cavallor boutiques at the show grounds when the sales slip is present. Please note that shipping costs will not be subject to refund. Every effort will be made to ensure a prompt refund, and we will email you if there is an opportunity of an exchange at the show grounds. 

 
exchanges

We allow exchanges for the same cost amount of the original items. For items that differ in value, we will issue store credit or send a separate invoice respectively.
Please email us at info@justcavallor.com with your order details and we will provide the return address. This is to ensure that we will take note of your return.
Please note that buyers are responsible for exchange shipping fees.
 
The following should be included in the return package if seeking an exchange:
Just Cavallor  Exchange 
Order# ______ 
Name:
Email:
Exchange for -
Item name:
Color:
Size:
 
***NOTE: We highly recommend returns/exchanges be shipped via a trackable shipping method. We are not responsible for returned items that do not reach us. Please be sure to email us for authorization before sending the items back. We are not responsible for items that are returned to the wrong address if we are not contacted beforehand.
All returned items must be unworn, unwashed merchandise with tags attached.  Items that do not meet these criterias, will be denied and the item will be shipped back to you, at the cost of the buyer. If buyer is unwilling to pay for return shipping, the item will remain stored in our warehouse until such time the shipping fee is paid.
 
defective merchandise

All items are inspected before being shipped. However, should you receive a defective item, please contact us at info@justcavallor.com within 72hours of receipt, along with clear pictures and your order number. We will not be able to process defective merchandise after 72 hours. For defective items, a replacement piece will be sent. In the event of an out of stock piece, store credit will be issued.
 
wrong item received

All items are inspected before being shipped. However, should you receive a wrong item, please contact us at info@justcavallor.com within 72 hours of receipt, with clear photographic evidence of the item, package and your order number, and a new piece will be sent to you once we have verified the information. Alternatively, if the item is no longer in stock, store credit will be issued.
 
missing item 

IF you receive a package and it does not include all items, please do not panic. Sometimes items are shipped separately due to weight restrictions. Please email us at info@justcavallor.com with your order number and item(s) received, and we will get back to you.